Frequently asked questions

Web design General questions
  • unfortunately we don't use WordPress or work with it in any way.
  • It all depends on the complexity of the website. Please give us your requirements and we will send you a quotation based upon your requirements.
  • This depends on the website complexity but our average turnaround time for a standard (3-5 page) static website is around 3-4 weeks.
  • You can contact us at any time via telephone 0151 245 2234, via email or by live chat on our website
  • At the start of your project we will send you a list of requirements. These will include things like the images you want to use, any logos or colour branding and also the text content for all of the pages.
  • We will give you a design to sign off before we undertake any programming. This design can be changed until you are happy to sign it off.
  • We ask for a small deposit at the start of the project with the remaining balance being due upon final sign off and before uploading to your web server. We do offer a direct debit option to pay the outstanding balance upon sign off as long as your website sits on our server solutions..
  • We use a reputable UK based server provider to host all of our websites via our partner account with them, or you could host your website yourself.
  • Yes. We offer a support service (first 6 months free then £20 per month thereafter) conditions apply
  • If you have chosen to have the website built under our content management system then yes you can. You can also have FTP access to your webserver if hosted by ourselves if you are comfortable editing raw html, php code.
  • The basic website is 3 pages. The standard is 5 pages. The advanced is unlimited pages.
  • We can do this for you but we need bullet points from you first as only you know your business. We will then send you the finished text for you to approve or to edit.
  • We use three responsive frameworks, BULMA, Bootstrap or Foundation as the starter point depending on your needs. We then design and code your website using tools such as Adobe XD, Adobe Photoshop and Visual Studio Code.
  • We would need full FTP access to your site or the Admin login if it is a CMS site and then we can change things around for you. Please note, we don’t use or work on anything that uses WordPress.
  • Yes. We design for mobile first and then scale up to desktop.
  • In all honesty it could take from 3 to 12 months. This is a question that really cannot be answered as Google quite often change the rules of what it looks for and ranks on on a regular basis, and as web designers, developers and even everyone else for that matter we don’t get to know what these changes are.
  • Yes we will. This would be included in the final invoice
  • Personaly, I designed my first website in 1998 so as of writing this it would be around 23 years experience.
  • We will reply to you the same day if you ask a question before 3pm. After that it will be the next working day.
  • Yes we do but we will always give you the amount inclusive of VAT so you know exactly what you are paying.
  • You can contact us by phone on: 0151 245 2234. Via email: or via our contact form
  • We will send you an invoice via email which has a pay now link.
  • We can accept payments via credit or debit card, bank transfer or via Direct Debit.

    Payment options that we accept